Terms and Conditions

 

1. Fully comprehensive insurance without excess

Except for young drivers (21-24 years)

In the case of an accident or damage to the car you should always contact the supplier immediately. You will need to fill out an accident or damage report form for the insurance, otherwise you may not be covered.

The insurance will not cover:

  • When the driver is not authorized by the Company.
  • Objects transported inside the vehicle.
  • When the rental contract has expired.
  • When driving on non-asphalted roads.
  • Damage to the vehicle due to poor road conditions.
  • Accidents due to the influence of alcohol or drugs.
  • Carrying more passengers than allowed by law.
  • Incorrect fuelling.
  • Reckless driving, according to the Spanish traffic regulations.
  • The loss or breakage (total or partial) of accessories, documents, keys, key rings, child seats, bonnets, roof racks, radio-CD, vehicle stickers, emergency warning triangles and reflective waistcoats will be at the expense of the lessee.

2. The minimum age is 25 years and 2 years licence.

3. Security Deposit

Remember that at the time of collection of the vehicle, a deposit of 100.00 € will be requested, that will be blocked on a credit card on drivers name.

4. Cancellation Policy

At Canarias.com we will not charge you if your plans change. If you have reserved a vehicle and you cancel it 24 hours before rentalstart, your reservation will be cancelled free of charge.

5. Road assistance service

24 hour road assistance service in case of breakdown. We have offices in the most important cities of Tenerife, always near you when you need it most.

6. Fuel policy

We deliver vehicles with a certain level of petrol, which should be the same when the car is returned.

But if you prefer the convenience of collecting the car with a full tank of petrol and returning it empty, you can choose the "Full Tank" option and forget about looking for petrol stations.

We do not refund money for unused fuel.

6. Other Islands

It is not permited to take the car off of Tenerife

7. Deliveries out of hour:

Free Delivery Service at Reina Sofia South Airport and Los Rodeos North Airport from 09:00 to 19:30.

Nocturnal deliveries from 19:30 to 08:50 come with an additional supplement which is already included in the price of the website when this time is indicated.

For deliveries at Tenerife North and South Airport, in the case that there is a delay and the customer shows up after 19:30 at the meeting point of that airport, a supplement of 25.00€ will be charged as a supplement to the total rent (this supplement is included in the price of the web if this schedule has been indicated).

8. Return in a different place than the delivery ( One Way)

A supplement of 25.00€ will be applied to the total rent (this supplement is included in the price of the website if you have indicated the destinations).

9. Extra costs for cleaning

If the vehicle requires special cleaning (e.g. for animal hair) at the time of return, a charge of EUR 50 will be applied.

10. Anticipated return of the vehicle

No refund for unused days


DATA PROTECTION CLAUSE (VALLECID, S.L.)

By virtue of what is established in arts. 6 and following of the RGPD UE 679/2016, CANARIAS.COM (VALLECID, S.L.) - located in Helsinki Street, Esq C / Moscow. Urb. Oasis Dakota. Local 1 - informs you that your data will be treated in a fair and lawful manner, in order to comply with the services requested by you, and during the term of the signed contract.

You freely and voluntarily consent to the described treatment, as well as the transfer of your data to those responsible for processing that must comply with the purpose pursued.

You can revoke your consent at any time, being subject to the requirements of the RGPD, and submit a claim to the AEPD and exercise your rights of access, rectification, opposition, deletion (cancellation and right to be forgotten), limitation of treatment and portability of your data directing your communication to this Company through the following e-mail:
The data of the Delegate of Data Protection are: JUAN ANTONIO MORELL SÁNCHEZ. Tel .: 922256515. E-mail: morell@morellawyers.es

For more information regarding the conditions,go to Contact page.
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