Frequently Asked Questions and General Conditions
What is the cancellation policy?
FREE Free Cancellation. We will not charge you if you have to cancel the reservation at least 24 hours in advance.
All Risk Insurance Without Excess
Comprehensive insurance without excess, except for young drivers (21 to 24 years old) that the excess will be € 200. The cargo vans that will have a € 500 excess.
The minimum age is 25 years and 2 years of license. From 21 to 24 years old will be considered a young driver and must be added as an extra in the reservation process as it is subject to an additional cost.
What does the term excess mean?
When you rent a car with a excess, it means that the amount blocked or charged under this concept will not be returned in case of any mishap. At Canarias.com our vehicles are fully comprehensive insurance without excess, except for young drivers (21 to 24 years old), the excess will be € 200. The cargo vans that will have a € 300 excess. See below the general conditions
Do I have to pay now or upon arrival?
If your reservation is in Tenerife and you decide to rent it with Canarias.com, you can pay it at the time of picking up the vehicle, although you will have a discount if you choose the prepaid option when booking. If you also register as a client, indicating your data such as driver's license number, expiration date, etc. the delivery of the vehicle at the airport will be much faster.
Canarias.com accepts credit, debit card, or even cash; That easy.
TO PAY THE RENT
Should I leave a security deposit?
You must remember that, if your reservation is at one of the airports in Tenerife, you must leave a deposit of € 100 on a credit card in the name of the driver when picking up the vehicle; This will be returned to you once you return the car respecting the agreed conditions (fuel and compliance with the return procedure)
A credit card in the name of the vehicle driver will be required, although the right to request two credit cards in his name will be reserved.
We want accessories, how do we add them?
You can add the accessories you want and that we offer you, such as child seats, GPS, additional driver, etc. You can select all of them before clicking "reserve" on the vehicle you have finally chosen.
What documents do I need to collect my vehicle?
To collect your rental vehicle, you must present the confirmation voucher that you will receive by email when you reserve the vehicle (it is not necessary to print it), your driving license and your ID, both valid.
Documents for the rental
The renter / driver must present a valid driving license and an identity card or passport upon delivery of the vehicle.
What does fuel policy mean?
At Canarias.com we do not do business with gasoline. We deliver vehicles with a certain level of gasoline, which must be the same when the car is returned. But if what you prefer is the convenience of picking up the car full of gasoline and returning it empty, you can choose the "Full Tank" option and forget about looking for gas stations.
Click here to see more information
Can I get the car off the island?
Taking the car off the island of Tenerife is not allowed.
Vehicle Delivery at Airports
Free Delivery Service at Sur Reina Sofia and Norte Los Rodeos Airport from 09:00 to 19:30.
Night deliveries from 19:30 to 08:50 have an additional supplement that is already included in the price of the web when indicating this time.
For deliveries at Tenerife North and South Airport, in the event that there is a delay and the client shows up after 19:30 at the meeting point of said airport, a supplement of € 25 will be applied to the total rental (This supplement is included in the price of the web if this time has been indicated).
Hotel Pick Up Service
In addition, we have offices within more than 35 Hotels in Tenerife (See our offices section).
Roadside Assistance Service
Free 24-hour roadside assistance service in case of breakdown. We have offices in the most important cities of Tenerife, always being close to you when you need it most.
At Canarias.com we will not charge you if you change plans. If you have a vehicle reserved and cancel it 24 hours before, we will not charge you anything. The reservation will be canceled without any cost.
Please note that in the event of an accident or damage to the car you should always contact the supplier immediately.
You will need to fill out an accident or damage report form for insurance, otherwise you may not be covered.
CONSENT CLAUSE VEHICLES WITHOUT A DRIVER (VALLECID, S.L.)
By virtue of the provisions of arts. 6 and following of the RGPD UE 679/2016, CANARIAS.COM (VALLECID, S.L.) - located at Calle Helsinki, Esq C / Moscow. Urb. Oasis Dakota. Local 1 - informs you that your data will be treated fairly and lawfully, in order to comply with the services requested by you, and during the term of the signed contract. You freely and voluntarily consent to the described treatment, as well as the transfer of your data to those in charge of treatment who have to fulfill the intended purpose.
You can revoke your consent at any time, being subject to the prescriptions of the RGPD, as well as file a claim with the AEPD and exercise your rights of access, rectification, opposition, deletion (cancellation and right to be forgotten), limitation of treatment and portability of your data directing your communication to this Company through the following e-mail:
The data of the Data Protection Officer are: JUAN ANTONIO MORELL SÁNCHEZ. Phone: 922256515. E-mail: firstname.lastname@example.org