Can I cancel my reservation free of charge?
Yes. At Canarias.com you can cancel your reservation free of charge if you do so at least 24 hours in advance. We do not charge cancellation fees within that period.
Frequent questions
Frequently Asked Questions and General Conditions
Bookings, insurance and payments
Does the rental include comprehensive insurance with no excess?
Yes. The included insurance is comprehensive with no excess for drivers aged 23 or over.
Drivers aged 21 to 22 can rent selected car groups with a surcharge of €10.35 per day, a €300 excess and a €300 deposit.
What is not covered by the no-excess car hire insurance?
The no-excess insurance included with Canarias.com covers the rental with zero excess for drivers aged 23 or over, but it does not cover certain cases such as lost keys, broken glass, punctures or tyre damage, underbody damage, accessories, interiors or damage caused by incorrect use. If in doubt, always check the conditions of your booking.
What does excess mean in car rental?
At Canarias.com we offer car rental with no excess for drivers aged 23 or over. The excess only applies to drivers aged 21 to 22 in certain permitted car groups, with an amount of €300. In general, the excess is the maximum amount the customer could pay in case of damage when a contract includes it.
Can I pay for my rental car when I collect it in Tenerife?
Yes. At Canarias.com you can book your rental car in Tenerife and pay at destination, when you collect the vehicle. If you prefer, you can also pay online when booking and benefit from an additional discount.
We accept credit card, debit card and cash for rental payment, subject to the conditions of the booking.
Can I pay for the car hire with a debit card?
Yes. At Canarias.com you can pay for the car hire with a debit card, credit card or cash, depending on the conditions of your booking. For the security deposit, a credit card in the name of the main driver is required. In other words: you can pay the rental with debit, credit or cash, but the deposit is always blocked on a credit card in the driver's name.
RENTAL CONDITIONS
Do I have to leave a security deposit when renting the car?
Yes. At Canarias.com a security deposit is requested when collecting the car, both at airports and offices. This deposit is not an insurance excess: it acts as a guarantee for fuel, keys, return times and compliance with the rental conditions.
The usual amount is €100, although it may be €300 for premium cars or special groups. The card must be in the name of the main driver. In certain cases, Canarias.com may request a second credit card as an additional guarantee.
How can I add extras to my booking?
You can add available extras, such as child seats, GPS or an additional driver, during the booking process before confirming the selected vehicle.
What documents do I need to rent or collect the car?
To collect the car, you must present your booking confirmation voucher, your valid driving licence and your valid ID card or passport. You do not need to print the voucher if you can show it digitally.
Can I hire a car in Tenerife with a UK driving licence?
Yes. You can hire a car in Tenerife with a valid UK driving licence, as long as the licence is current and belongs to the main driver named in the booking. UK licence holders can drive in Spain on a valid UK licence for up to 6 months, and no International Driving Permit is required. You must also present your passport or valid ID when collecting the vehicle. If you are unsure about your licence type, contact Canarias.com before booking.
Do rental cars in Tenerife include unlimited mileage?
Yes. All our car hire in Tenerife includes unlimited mileage, with no extra cost for the kilometres driven. You can move around the island freely, without worrying about mileage limits during your booking.
What is the fuel policy for the rental car?
You must return the rental car with the same fuel level as when it was delivered to you. At Canarias.com we do not make money from fuel: if you receive the car with a certain fuel level, you only need to return it with that same level.
If available and you prefer it, you can choose the full-tank option during the booking process.
Can I take the car out of Tenerife or to another island?
No. It is not permitted to take the car out of Tenerife or transfer it to another island.
Where do I collect and return the rental car at Tenerife airport?
The car is delivered directly in the car park at Tenerife South or Tenerife North airport, with no transfers and no shuttle service outside the airport.
The return works the same way: the customer leaves the car in the airport car park indicated in the booking.
Night-time deliveries or services outside normal hours may have a supplement, which is shown during the booking process when applicable.
Is hotel pickup available?
Yes. We have offices and service points in hotels in Tenerife. You can check the available offices during the booking process or in the offices section.
Does the rental include roadside assistance?
Yes. We include 24-hour roadside assistance in case of breakdown, so you can receive help during the rental.
What should I do in case of an accident or damage to the car?
In case of an accident, damage or any incident with the vehicle, you must contact Canarias.com immediately and follow the team's instructions.
You must also complete the corresponding report or form when necessary. If the incident is not reported correctly, the insurance may not cover it.
CONSENT CLAUSE VEHICLES WITHOUT A DRIVER (VALLECID, S.L.)
By virtue of the provisions of arts. 6 and following of the RGPD UE 679/2016, CANARIAS.COM (VALLECID, S.L.) - located at Calle Helsinki, Esq C / Moscow. Urb. Oasis Dakota. Local 1 - informs you that your data will be treated fairly and lawfully, in order to comply with the services requested by you, and during the term of the signed contract. You freely and voluntarily consent to the described treatment, as well as the transfer of your data to those in charge of treatment who have to fulfill the intended purpose.
You can revoke your consent at any time, being subject to the prescriptions of the RGPD, as well as file a claim with the AEPD and exercise your rights of access, rectification, opposition, deletion (cancellation and right to be forgotten), limitation of treatment and portability of your data directing your communication to this Company through the following e-mail:
The data of the Data Protection Officer are: JUAN ANTONIO MORELL SÁNCHEZ. Phone: 922256515. E-mail: morell@morellawyers.es
For more information with respect to the conditions, go to contact page.
