Reviews Canarias.com

le service a été parfait

I was very satisfied with the car and the service. This is the third car in have rented from Canarias. Some type of discount for regular users would be welcome.

Good

Very kind and competent staff

desole mais je parle francais. Tres satisfait de vos services. Nous reviendrons à tenerfie en 2015 et ferons appel à vos services pour une nouvelle location. Toutefois , compte tenu de notre age, nous souhaiterions avoir une voiture plus confortable. Cordialement.

An equivalent car provided, not the actual make/model requested.The car itself quite battered, but mechanically sound - guess that stops me worrying about catching it!!Order/personal service at airport very good.We would recommend and use again.

The order procedure via Internet is quite clear and simple. Pick up and drop off at our hotel without extra charge is very appreciated

Everything went very smoothly the car was very good reliable & nice to drive. There where lots of scratches & a large area on the front bumper that had happened at some time prior to me collecting the car but there was nothing completed on the paperwork to identify this is it upto the person hiring the car to fill this in or is it not a requirement . I will definitely use your services again.

The takeoverit is quite comfortalbe and easy. Thank You.

nous aimerions que la voiture soit toujours livrée avec le plein de carburant et donc avec un retour plein fait

Nous avons juste eu un souci pour prendre possession de la voiture. Nous avons cherché pendant 30 minutes après la voiture à l'aéroport. Je trouve que ce n'est pas indiqué.

Especial thanks to company russian speaking manager ***!

First time rented the car. And WOW, very successfully!!!Nice car, nice service, ,very friendly team. Tks a lot. Will use yr service next call. Tks again!!!

The service was very good and you were able to accommodate our change of plans at short notice. The instructions were very clear about dropping the car back to Tenerife Airport.The car was fine, the only comment we would make were there were quite a few scratches and dents and there were no hubcaps on the wheels!But apart from that everything was absolutely fine.Thank you and we would certainly recommend your company to others.

service where quick and very good, both when we picked up the car and at the delivery of it. Car worked to our full satisfaction during the 11 eleven days of driving.

Szybkie potwierdzenie rezerwacji, Bezproblemowe i wydanie i zdanie auta - profesjonalny, wielojęzyczny, uprzejmy personel biura. Autko klasy A, nie najnowsze i z dużym przebiegiem, ale czyste i bezproblemowo pokonało 1,5 tys. km od oceanu po El Teide. Małe koszty wypożyczenia. Polecam.

We will have no hesitation In recommending your company to our friends when visiting the Canary Islands. We received friendly and knowledgeable service from all the staff we met. The return trip to our hotel was also appreciated when returning the car.

I had registrered all information before booking, but Your agent had to wriite everything manualle when collecting the car.

Easy, good value for money, car technically ok!

*****

1. The car condition was AWFUL! We rent the cars all over the world for at least 100 days during the year (travel a lot for business and leisure). I've never obtained even low-level cars (not BMW Z4 which we rented this time). The car has no suspenders AT ALL - even the small hillock on the road is a BIG problem. Every road hump causes severe blasting and rumble. The condition of the car is DANGEROUS and unacceptable! Even the "check engine" lamp was on and engine misfired all the time. We had to change all our plans for holidays as we couldn't go anywhere we wanted on this car. We usually rented the cars in *** on Canarias - and we'll do so in future as their cars are well-maintained, at least. And they never offer cars with 150,000 km travelled, BTW.2. It's unacceptable, as well, that you have only 1 person for 20 Clients who arrived by our flight. We travelled in business class so we were the second ones in the queue. We waited for 1 HOUR! Being the second ones (friendly speaking, the first ones but your representative preferred to serve gentlemen from Germany who came after us first). Anyway - 1 hour of waiting to get the car when your turn is second! Inappropriate. All documents are not ready - they're filled in when you're standing right there and waiting. Why? And I even don't know how long waited all other people from our flight (there were a lot of them). And the representative (extremely sloooooooow) knows nothing about the car, the renting policy and the insurance policy - and we haven't received this info prior to going to the airport.WELL - it's a first time when I say it - THE OVERALL EXPERIENCE WAS AWFUL.

I appreciated possibility to take up and give off a car directly at a hotel. Price is very good and personnel confiding in customer.

no comment

The car had a not working front light so we spent some time at the garage, the car was not new but clean and good, very fast pick up and delivery of the car in airport, we recommend this car rental and we hope to have possibilities to rent a car of their soon

Important is to give a little map of the airport, the position of the arrivalhall, the street, the rental parking and your parking next to it.

*****

I have hired cars from Canarias.com for about 5 years now, each time in mid-January, and from Tenerife South Airport. These have always been pre-booked online. I have found the service to be faultless and to represent very good value for money. The pick-up and return location is conveniently situated in row 9 of the hire-car parking area and close to arrivals and departures. A 100 Euro additional conditional payment is levied, via credit card, but this has always been refunded a few days after I have returned the car in good order. I recommend advanced online notification of passport and driving license information to save time with the paperwork upon arrival and collection. This year (2014) I opted to pay the hire charge in cash (Euros) upon collection. I highly recommend this hire company. I have not used any other on Tenerife, but in other countries I have had bad experiences with some well-known car hire firms.

Плохо что нет офиса в южном аэропорту. А так все замечательно. Арендовал на 35 дней. Очень приветливый персонал!

good service.evenhad to change the car as autowindows broke they even changed it on xmas day.we need a car with a boot that locks without showing contents as we bring our own wheelchair so ot would mean the chair can be left in the boot without having to take it out each day.have already book a car for june.

желательно оснастить авто сигнализацией и центральным замком с пульта.